913-225-9829


Experience:

  • Since joining Sprint’s Sales and Customer Service team in 1991, Michael advanced in the organization leading Inbound/Outbound Sales teams as Manager.
  • In 1998, he moved from leading an internal call center to managing partnership relationships with USAA, AOL, EarthLink and top ranked Outsourcing Partners – Spherion, Accent, Teleperformance, Convergys, EDS (currently HP Solutions), ACS, IBM and TeleTech.


Specialties:

  • Customer Satisfaction & Quality Processes
  • Training, Behavioral Coaching & Development (Core Values & Culture)
  • Multicultural/Overseas Partnership Management
  • Strategic Partnerships/Outsourcing
  • Promoting Diversity
  • Delivering Executive Briefings and Presentations
  • Execution, Follow-up & Accountability
  • Customer Contact Center Metrics
  • Delivering Budget Objectives

Customer Care Center Leadership analysis, recommendation and implementation for Contact Center operations of all sizes and handling multiple contact methods - phone, web and email. Strategic Consulting and Mapping of current processes, documenting work flow, training, inter-department Business Support Processes and Manager/Supervisor training to support business goal - metrics and financial. Focused on reducing cost through BPI, reduction in attrition and implementation of a structured Training/Development Program.

Mike Messick - Contact Center Consultant,

For over 30 years, Curtis has helped businesses grow by bringing together the art and science of marketing.   A well crafted communications plan combined with specific actionable tactics is an art. It requires knowledge of the customer and the ability to communicate with words that will connect the product or service with the customer.  In conjunction with a well developed plan, the need to use the science of numbers and results is critical to reach sales and profit goals--and to adjust the marketing plan if needed.


Experience:


Experience:

  • Little Caesars' World Headquarters - Corporate Accounting
  • General Motors - Human Resources
  • Harmon Automotive, Engineering Subsidiary of the Ford Motor Company - Executive Assistant
  • Detroit Red Wings Professional Hockey - Accounting
  • Developed and managed her own early career as a singer/performer with a large following (also in Michigan)
  • R.G. Johnson Inc. an automotive after-market company - Office Manager to Vice-President

Experience:

  • Western Govenors University -
  • Arbor Masters Tree and Landscape - Project Coordinator & Marketing Assistant
  • CareFore Medical - Warehouse Team Member

Experience:

  • Arbor Masters Tree and Landscape - IT Manager / Social Media / Website Design / Web Analytics / Custom Reports
  • CareFore Medical - IT Manager / Website Developer
  • DeSoto USD232 - IT Department / Interactive Web Form Database Developer
  • Sprint - Consumer Long Distance Division - Senior Marketing Analyst
  • National Cinema Network (AMC Movie Theatres) - Operations Manager / Marketing Analyst / Sales
  • Golfland / Sunsplash - Vice-President Marketing / Group Sales
  • Keith Merrill Associates - Motion Picture Production - Numerous Positions

Sean


Sean Squire - Business Owner - Respiratory Supplies,

                        Entrepreneur, Marketing Strategist,

                        Inventor, Project Manager

advisor team

It is not unusual for Brett to find ways to motivate and encourage new ideas in reaching objectives and surpassing expectations. Early on in his pursuit to work and graduate from college he gained the support of upper management at Farmers Insurance as an Agent Support technician, contributed to extraordinary management as a Project Coordinator of tree crews at Arbor Masters Tree and Landscape and assisting students to enroll in and plan their college studies at Western Governors University.

He gains the respect and motivates those he works with and guides through his superb management skills.  We are fortunate to have his leadership and guidance at building strong customer relationships.

Brett Royer - Sales & Customer Relationship Manager

Chuck brings a diverse and prolific variety of skills in helping to grow small to medium sized businesses.

  • Web-based Marketing
  • E-mail Marketing
  • Social Media Campaign Management
  • Conventional Marketing, Public Relations
  • Motion Picture/Video Production
  • Result Analysis Reporting
  • Business Management

He thrives on helping the vision of small business owners become a reality.

Martha has a vast array of experience to assist our growing team.  She researches opportunities that our company can use to help increase our effectiveness and support for your business growth and success.

Experience:
  • Curtis M Arnold, Marketing Consulting
  • Arbor Masters Tree and Landscape-Marketing Manager
  • VML Digital Advertising-Account Manager Client Industries include Consumer Packaged Goods, Transportation
  • Bernstein Rein Advertising-Account Manager Client Industries include Construction, Retail
  • National Association of Insurance Commissioners-Publications and      Marketing Manager

Specialties:

  • Marketing Plan Strategy & Implementation
  • Copywriting
  • Direct Mail/Email Marketing
  • Project Management
  • Publishing

Curtis Arnold - Consultant, Marketing Strategist,

                          Copywriter, Project Manager

Martha Royer - EVP, Customer Relations & Research

Chuck Royer - President/CEO

  • Our team is highly skilled and has years of experience - adjusting to the changes in methods and technology.
  • We have the tools, skills, and a sincere desire to help.
  • Each member works tirelessly to serve our common purpose: to provide an exceptional interactive marketing experience with honesty, integrity, quality, and open communication.
  • Most of all: we love planning, designing, organizing and implementing your projects. We bring value to every interaction and our customers love us.

our team